Managed IT Services
Transform your information technology, accelerate success – Optimize your tech investments, boost productivity, and maintain a competitive edge with RIQ’s Managed Services. Focus on running your business while we handle your IT needs and Tech Support. Ask about our Endpoint Protection and Information Technology Service Management (ITSM) solutions.
ISP Failover Solutions
- Stay Connected:
Tired of your primary Internet Service Provider going down and halting productivity? We can quickly set you up with a secondary ISP to ensure you remain online.
Ask us how!
Help Desk Support Management
- Tech Support – (602) 457-7650
- Ticketing System – Unique to your company to track all issues
- Multiple Communication Channels:
Our IT help desk is available when you need it, via:- Email – Create a help desk ticket that will be responded to shortly, we prefer to track all issues in our help desk system created just for your company.
- Text Message – for quicker service for an ongoing ticket we love text messaging, send us one and we will respond quickly.
- Phone Call: For that Elevated or Emergency call or you are old school and just want to speak directly with a human for personalized assistance.
Endpoint Protection
- 24x7x365 Protection:
Secure all endpoints, regardless of location. - Endpoint Detection and Response (EDR):
Deployed on servers, workstations, and laptops to actively monitor and respond to threats. - Detect, Protect, and Prevent:
Implement proactive measures to identify threats, secure systems, and prevent vulnerabilities. - Continuous Vulnerability Management:
Regular scans and timely patching to address potential security risks.
Disaster Recovery
- Cloud Backups – Let us secure your data in our cloud.
- Disaster recovery (DR) is an organization’s ability to restore access and functionality to IT infrastructure after a disaster event, whether natural or caused by human action (or error).
- Be Prepared for the Unexpected:
Develop and implement policies and procedures—such as backups, failover systems, and email continuity—to quickly restore operations after disruptions.
HR Lifecycle Management
- On-boarding:
Efficiently set up new hardware for users. - Off-boarding:
Properly decommission and secure outdated hardware. - Redeployment:
Sanitize and repurpose hardware for new users or roles.
End-User Training
- Desktop/Cloud Applications:
Educate users on best practices for software use and overall IT security. - Phishing Awareness:
Train users to recognize and avoid phishing attempts.
IT Umbrella Services
We offer comprehensive IT solutions to cover all your needs:
- Structured Cabling:
Full-service cabling solutions. - Automation:
Manage and integrate scenes, shades, lighting, comfort, and security systems. - Server Services:
Installation, maintenance, and cloud migration. - Network Design:
Tailored hardware, software and security solutions. - Point of Sale (POS):
Installation, maintenance, and repair services.
Contact Us today for any questions (602) 457-7650 to learn more about our Managed IT Services.
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